JDB 101: Hug Your Haters – How to Respond to Negative Online Reviews

Hug Your Haters

In today’s episode I discuss a topic that I have been thinking a lot about lately – improving customer service in my law firm.  In trying to find ways to provide better customer service I came across Jay Baer’s new book “Hug Your Haters: How to Embrace Complaints and Keep Your Customers.”  Jay does an excellent job in laying out why it is vital that you respond to complaints that clients leave online whether it be on Avvo, Yelp, or social media, and how you can actually turn those “haters” into advocates for your law practice.


Resources Mentioned in this Episode

  • Modern Law – Arizona Divorce Firm 
  • Net Promoter Score

Introducing…JDBlogger Author

As a lawyer and business owner you wear a lot of hats and the one of thing you never have enough of is time.  Content marketing has leveled the playing field as to the reach solo and small firm lawyers have, however it takes time to create quality content.  Something has to give and most often it is marketing where solo lawyers let things slide.

It was with this in mind that I created JDBlogger Author – a Premium Content Marketing Creation service specifically designed to help increase the online JDBlogger Author Ghostwritingpresence of solo and small firm lawyers.  There is no question that content marketing will drive clients to your firm.  Let me help you put together a plan and assist you with creation of high quality informative content for your website and law firm blog.

I am offering a free  30 minute marketing strategy session to kick things off.  Click HERE to learn more and to sign up.

Danh mục: Law

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