In today’s episode I discuss a topic that I have been thinking a lot about lately – improving customer service in my law firm. In trying to find ways to provide better customer service I came across Jay Baer’s new book “Hug Your Haters: How to Embrace Complaints and Keep Your Customers.” Jay does an excellent job in laying out why it is vital that you respond to complaints that clients leave online whether it be on Avvo, Yelp, or social media, and how you can actually turn those “haters” into advocates for your law practice.
Resources Mentioned in this Episode
- Modern Law – Arizona Divorce Firm
- Net Promoter Score
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